SBL-SVR-01051



Applies to:


Siebel Handheld - Version 7.5.3.9 PDA [16194_2] to 8.2.2.3 SIA [23021] [Release V7 to V8]
Microsoft Windows CE

Product Release: V7 (Enterprise)

Version: 7.7.0.1 [AN307]

Database: Oracle 9i

Application Server OS: Microsoft Windows 2003 Server

Database Server OS: Sun Solaris 9



This document was previously published as Siebel SR 38-1719219591.

***Checked for relevance on 27-Mar-2013***





Symptoms


SBL-SVR-01051, SBL-NET-01218


We are experiencing problems syncronising our Siebel Handheld devices
with the Server using DSS. It has worked in the past, but since the
server went down during a sync, we can't get it to work again.

We continue to get these error, taken from the log on the HH device.

SYSTEM    0xd290894e    01/17/2005 10:00:40    Loading Metadata.
ERROR    0xd290894e    01/17/2005
10:00:40    0x7766: Failed to load configuration. Metadata file is
absent or invalid. Siebel Handheld Sync will be launched now.
SYSTEM    0xB3605DE2    01/17/2005 10:00:41    Initializing SyncClient.
SYSTEM    0xd290894e    01/17/2005 10:00:41    Terminating Siebel application.
ERROR    0xD2BB26E6    01/17/2005 10:01:13    0x65aa: Server returned NOTOK
ERROR    0xD2BB26E6    01/17/2005 10:01:13    Server returned NOTOK
ERROR    0xD2BB26E6    01/17/2005
10:01:13    The server may be busy. Please try again later. Contact
your administrator if the problem persists.
ERROR    0xD2BB26E6    01/17/2005 10:01:13    Fatal Error, Shutting Down Session
SYSTEM    0xB3605DE2    01/17/2005 10:01:26    Exiting SyncClient.

Any
ideas what may be causing this. We thought that it may still have an
active sync task running, but we have started and stopped the server and
it still conitnues to error out.

Many Thanks

Andy



Cause


As cause was identified the entry for the handheld application in
eapps_sia.cfg file. All sections for handheld applications require the
additional line 'EnableExtServiceOnly = TRUE'. The standard eapps*.cfg
files do contain this line.



Solution



Message 1


For the benefit of other users:

The object manager log file showed following errors a couple of times:
SBL-NET-01218: The connection was refused by server gal-rtw-app-16. No component is listening on port 49160.
SBL-SVR-01051: SISNAPI connection is refused by the Siebel server: (null)

As
cause was identified the entry for the handheld application in
eapps_sia.cfg file. All sections for handheld applications require the
additional line 'EnableExtServiceOnly = TRUE'. The standard eapps*.cfg
files do contain this line. In the case here for some reason this line
was missing. After correcting this the handheld synchronization worked properly.










Applies to:


Siebel System Software - Version: 7.5.3 [16157] and later   [Release: V7 and later ]
Information in this document applies to any platform.

Error Message Area:Server Common Layers - SVR

Version:Siebel 7.5.3



Purpose


This document is intended to provide cause and corrective action
information about Siebel Error Message SBL-SVR-01051: SISNAPI connection
refused, the server could be down: %1





Scope


This document is informational and intended for any user.





SBL-SVR-01051: SISNAPI connection refused, the server could be down: %1



Explanation


Cannot connect to the Siebel Server machine to start a process. The
Siebel Server machine might not be available over the network or the
Siebel Server process may not be started. The details of the error from
the SISNAPI layer replaces the %1 in the error message.


Corrective Action


Make sure the Siebel Server machine is up and running and that the Siebel Server process is running.




















Applies to:


Product Release: V7 (Enterprise)

Version: 7.7.1 [18306]

Database: Oracle 9.2.0.4

Application Server OS: Microsoft Windows 2000 Server

Database Server OS: Sun Solaris 8



This document was previously published as Siebel SR 38-1557600801.


Symptoms


SBL-SVR-01051, SBL-SMI-00049, SBL-NET-01218Hi Support,

We have created new Object Managers for PRM Portal (for 8 different
languages). As part of this, we have created new virtual directories, new components, new entries
in the eapps.cfg. And finally, we synchronized the components.

But, when we try to access
the new OM, it says 'Page can not be displayed'.

For example, we created new OM:
echannelObjMgr_enu_eidm and when we access it through:

http://hostname/prmportal_enu_eidm
we get a 'Page can not be displayed' message.

We see that the URL gets re-directed to
homepage like:


http://hostname/prmportal_enu_eidm/start.swe?SWECmd=Start&SWEHo=hostname

I
think the OM is not responding to the request that has passed through SWSE.

Please let us
know your ideas on this.

Thanks,
Jagadeesh





Solution



Message 1


For the benefit of other user:



The customer has created new Object Managers for PRM Portal (for 8
different languages). As part of this, he has created new virtual
directories, new components, and new entries in the eapps.cfg. And
finally, he synchronized the batch server components.



But, when he tried to access the new Object Manager, it says "Page can not be displayed".



The problem has been resolved after the customer modified the web server (IIS) parameters as follows:

1. Open IIS (Start menu --> Program Files--> Administrative Tools--> Internet Services Manager)

2. Expand default web site

3. Choose Virtual directory created (for the custom component) and right click and go to Properties

4. In Virtual directory tab, choose Configuration button. Click that

5. You get another pop up- choose tab - App mappings. Highlight .swe and click on edit

6. Another pop up opens - At the bottom, there is a check box - "Check that file exists"

7. Uncheck the check box

8. Repeat this for .swef



Documentation Enhancement request 12-QAWCBM (Update the "Creating a New
Virtual Directory" section from Siebel Installation Guide for MS
Windows) was logged to address this matter.








Applies to:


Siebel CRM - Version: 7.5.3 [100] to 8.1.1.7 [21238] - Release: V7 to V8
Information in this document applies to any platform.

Product Release: V7 (Professional)



Application Server OS: Microsoft Windows 2000 Server SP 4

Database Server OS: Microsoft Windows 2000 Server SP 4







Symptoms


It was reported that there were problems using drag drop
functionality in the Siebel application. When the user was trying
to save an attached document, the system was displaying the following
error message:



Session
Warning: The server you are trying to access is either busy or
experiencing difficulties. Please close the Web browser, open a new
browser window, and try logging in again.

After this error, the user is usually logged out of the application.

The issue was only present in the thin client and could not be reproduced in the dedicated client.


The same error was observed in the thin client using both DB authentication and ADSI authentication.

The following messages were displayed in the SWE logs:


ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-04-18
17:15:22     5116: [SWSE] RPC coming in without a user session

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-04-18
17:15:22     5116: [SWSE] Failed to obtain a session ID. NOT OK

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-04-18
17:15:22     5116: [SWSE] Set Error Response (Session: Error: 00065535
Message: NOT OK)



The following error messages may also be seen for the end user or in the logs related to this issue:
SBL-UIF-00401,
SBL-SCR-00141, SBL-DAT-00215, SBL-DAT-00712, SBL-SVR-01051,
SBL-SCM-00022, SBL-SMI-00033, SBL-NET-01023, SBL-BPR-00125,
SBL-BPR-00151



Cause


The cause of this issue was determined to be an underscore "_" character in the naming of the servers.



Solution


The workaround for this issue is to use the IP address of the server instead of the server name.

Document 477993.1  has additional information regarding problems using a dash/hyphen in the Siebel Server Name.



Document 477993.1 was previously referred to as Alert 1067.










Applies to:


Siebel Financial Services Call Center - Version: 7.7.2.10 SIA [18385] and later   [Release: V7 and later ]
Information in this document applies to any platform.



Symptoms



Web client not working after migration with CUSTOM srf. It works fine with STANDARD srf.





 OM logs were misleading indicating following errors:


2010-02-01 13:58:57 4848: [TCPIP-client] connect() to drlmrsie07p:49164 failed (err=10061 | Connection refused.)

2010-02-01
13:58:57 (srmconn.cpp (905) err=1801218 sys=49164) SBL-NET-01218: The
connection was refused by server drlmrsie07p. No component is listening
on port 49164.


2010-02-01 13:58:57 (srmconn.cpp (905)
err=2001051 sys=126) SBL-SVR-01051: SISNAPI connection is refused by the
Siebel server: (null)



Changes


Customer was  in the process of building a Siebel disaster recovery (DR)
environment, which mimics their production environment.  They built the
environment from a fresh installation of Siebel. The vanilla Siebel web
client worked perfect, however, after doing a database refresh from
production, as well as repository migration (including repository
import, copying over SRF, bscript, image and CSS files from production),
the web client stopped working.


Cause



Custom srf was failing because Firstlogic was not installed



Solution



Installed Firstlogic and web client started working with custom srf. 



 

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