siebel

The following is a guest post by Sandra Wamsley, Programmer Analyst at Laerdal Medical . In her article she describes how to use a custom Physical Renderer in Siebel Mobile Applications to capture the event when the user taps the phone icon to make a call as an activity record in the Siebel database. The code samples and manifest configuration described are for Siebel 8.1.1.10 / 8.2.2.3. *** When we first began developing our Mobile application, an early request came in for the application to automatically create an Activity when an outbound phone call was made through it.  This was accomplished by having a physical renderer call a business service from within Siebel, which would create the activity. We had to accomplish this on two different business components - Accounts and Contacts - using two different fields. The physical renderer had to accomplish three things: It had to see that the phone icon had been pressed in the application, get the Id of the Contact or Account that th...

The following is a guest post by Sandra Wamsley, Programmer Analyst at Laerdal Medical . In her article she describes how to use a custom Physical Renderer in Siebel Mobile Applications to capture the event when the user taps the phone icon to make a call as an activity record in the Siebel database. The code samples and manifest configuration described are for Siebel 8.1.1.10 / 8.2.2.3. *** When we first began developing our Mobile application, an early request came in for the application to automatically create an Activity when an outbound phone call was made through it.  This was accomplished by having a physical renderer call a business service from within Siebel, which would create the activity. We had to accomplish this on two different business components - Accounts and Contacts - using two different fields. The physical renderer had to accomplish three things: It had to see that the phone icon had been pressed in the application, get the Id of the Contact or Account that th...