White screen issue after patching openUI (8.1.1.11)
Some of developers getting white screen after patching open UI, and error console says. Message: Object doesn't support this action Line: 38 Char: 799 Code: 0 URI: http://192.168.1.104/callcenter_enu/23030/scripts/siebel/navctrlmngr.js?_scb= Oracle support web came with a solution for this problem. Cause FP 8.1.1.11, aka Innovation Pack 2013, contains many changes for the Siebel Open UI. When the pre-8.1.1.11 SRF is used for Siebel Open UI, it cannot perform the operation correctly and the above error is shown Solution Please download the new SRF to replace the pre-8.1.1.11 SRF as below. 1) Login to Oracle Software Delivery Cloud, aka edelivery (https://edelivery.oracle.com/) 2) Search Siebel CRM product with the following criteria then click "Go" button. Select a Product Pack: Siebel CRM Platform: (corresponding platform) 3) Find the description below then select it. Description: Siebel Industry Applications Innovation Pack 2013 Release 8.1.1.11 Media Pack for "...