siebel

A lot has been written on CreateRequest Method for Outbound Communication Manager Business Service. Recently we faced strange issue where users were bombarded with multiple emails for single request. On searching the issue on web i discovered lot of instances where this issue has occurred but solution was not clearly provided. This issue occurs mainly because Recipient Groups are not properly set up or the relationship between Primary BC and Recipient BC is not correctly defined.In this post i will try to take a dig at some of the important parameters which can help you define recipient buscomp. Consider a scenario where you have a Service Request and multiple contacts associated to it with multiple roles. Now on status change mail should trigger to all contacts associated to Service Request and in some cases only to contacts with specific roles. One can achieve the same without creating custom Recipient Groups with help of Recipient BusComp and Recipient Search Spec parameter...

Winter is approaching in this part of world, so is my hibernation mode. For a while Email templates are keeping me busy and some usage of "CreateRequest" and "SendMessage" methods of Outbound Communications Manager business service has forced me to draw a comparison between the two. It may help you to identify which one to go for sending outbound emails. Below diagram lists out the advantages of both worlds. There were situations where i felt need of passing parameters to email templates just as we pass parameters to DataMaps, DVM's at runtime. I searched for it without any success. Please feel free to comment if you have any clue about passing parameters to email templates apart from field substitutions or more points to add on above comparison list. Happy E-mailing!!