Five Timeless Rules for Successful Siebel Projects
While the near and not-so-near future for Siebel CRM is truly exciting, with so many new things coming up to learn and write about, it is worthwhile to sit back and browse the archives. Five years ago, after OpenWorld 2009 (!), I cross-posted an article from the Oracle Customer Experience blog (formerly known as CRM Product Marketing blog). This is what I wrote back then: Stating the obvious... After all these years, thousands of Siebel CRM implementation projects and so much experience of thousands of experts in the field, I can't believe that there are still many Siebel CRM projects which ignore one or all of these five simple rules for a successful Siebel CRM implementation (Credits to Divya from the CRM Product Marketing Blog ): Standardize on tools and languages Keep customization to a minimum (yes a MINIMUM) Involve end users Communicate with others who have done it before Implement regional or online training for end users Remember: These...