siebel

This might be a common knowledge that  Siebel  creates an activity record when you send an email out using  F9  functionality. You can see these activities either in  “ Communication  Screen” –>Communication List  View (shown below). It shows you the body of the email, attachments and details like who sent the email out and to whom the email was sent. You can also go to  Activities Screen – Activity List applet ->All Activities view  and query for activities of type  Email – Outbound  (shown below) and see the similar details. Now what is interesting is that if you send these emails out from  Opportunity, Service Request or Accounts  view  Siebel  automatically populates corresponding Id of the record resulting in creation of relationship with the  communication (activity record)  and the source record from which communicationwas initiated.   This happens  behind the scene...