siebel

The first (and highly recommended) patchset for Innovation Pack 2014 (8.1.1.14 / 8.2.2.14) is now available on My Oracle Support. As usual, make sure that you read the accompanying Installation Guide (aka "Readme")  for details on what this patchset fixes and how to install it. have a nice day @lex

One of the most eye-striking novelties in the fresh-from-the-oven Innovation Pack 2014 certainly is the new global theme for Siebel Open UI which goes by the name of 'Aurora'. Siebel Call Center (complete with good ol' iHelp and the new Communications panel) "Aurora", the  Roman goddess of dawn  is a noble patroness for this new theme. So let's get a little bit deeper into the new theme... One Theme to Rule them All Yes, that's right. At one blow, we now have a single, common theme for all Open UI enabled applications. This includes the relatively young family of Siebel Mobile Applications, all former HI applications and the new CX Partner Portal or Self Service Portal applications. For mobile applications, this means to say goodbye to any mobile-specific renderer that used jQuery Mobile (more on that in a separate article) and say hello to all the desktop features on a tablet. Siebel Sales mobile application, Aurora theme. Ah and yes, gone are the days of...

It has become a tradition at this humble blog that we provide instructions how to create an easy-access self-study environment consisting of the Siebel Developer/Mobile Web Client, Sample Database and Siebel Tools . The following post is an updated version of previous instructions and has been updated to reflect  all necessary steps to download, extract, install and setup Siebel CRM Developer Web Client, Tools and the Sample Database for Siebel 8.1.1.14 (or 8.2.2.14), better known as  Innovation Pack 2014. Process for installing a Siebel CRM IP 2014 self-study environment: Register/log in at Oracle's Software Delivery Cloud (aka E-Delivery) Read and understand the license agreement Use a download manager Verify hard- and software Download the installation archives Extract the installation archives Run the Network Image Creator Prepare the browser Install the Siebel Mobile/Developer Web Client Install the Siebel Sample Database Install Siebel Tools Modify the .cfg files Manag...

"Aurora has landed" After many preliminary announcements and blog posts, Siebel Innovation Pack 2014 has been made available by Oracle. You can find the installers as usual on edelivery.oracle.com . Make sure that you also get the latest bookshelf  and visit My Oracle Support frequently, watching out for patchsets and news. The IP 2014 version of the Siebel Open UI Deployment Guide is already available as well. Important Update : Please be aware that Patchset 1 for Innovation Pack 2014 is highly recommended for production use. Patchset 1 will be made available on My Oracle Support in due time (official GA). In the meantime, you can benefit from using the installers for evaluation and upgrade preparations and of course peruse the new documentation to learn about new features. To celebrate this new release, we will discuss the major new features and enhancements here on Siebel Essentials with a series of articles over the following weeks. Isn't she pretty? Here is the list...

Remember this one? http://myserver/callcenter_enu/start.swe?SWECmd=ExecuteLogin& SWEUserName =NotSADMINPlease& SWEPassword =yourpasswordincleartext If you - for whatever reason - use URL-based authentication to load Siebel CRM application content in a browser or iframe then you should strongly consider reading Oracle Support Document 1496603.1 (Removing URL-Based Authentication in Siebel CRM). In this document, Oracle recommends their customers to refrain from using the obviously insecure authentication via clear-text URL arguments ( SWEUserName and SWEPassword ). As a transitional solution, customers can add the EnableURLCredentials parameter to the eapps.cfg file (and set it to TRUE ) to allow URL-based authentication. However, Oracle plans to remove any support for URL-based authentication (and the aforementioned parameter) "following the release of Innovation Pack 2013". So with IP 2014 around the corner, it's time to think about alternatives such as Single-...

Two weeks ago, at Oracle OpenWorld 2014, Oracle held several sessions which focused on the future of Siebel CRM - the world's most complete CRM , as we call it. Our friend and fellow blogger Richard was at the premises and shared many exciting articles (and screenshots) with us. Now that the dust and excitement has somewhat settled, it's time to reiterate Oracle's statements. Siebel CRM is at the Center of the Cloud (and it's not Alone) An image says more than a thousand words. The following is taken from an Oracle presentation. Personally, I think that this is the most important diagram for Oracle Applications customers at the moment. Oracle, their customers and partners are on their way of bringing decade-long investments in gargantuan on-premise deployments of eBusiness Suite, JDEdwards, PeopleSoft or Siebel CRM to the ever so promising cloud. And the reality is that for most deployments of huge enterprise-class applications with millions or even billions of transac...

With great delight we follow the news from the US west coast, where fellow Siebel blogger and friend Richard from On Demand Education managed to get a seat in what we imagine to be a standing-room session. In his article ( please click here to read the full article and see all 'screenshots' ), Richard points out the following important bits of information for everyone working with Siebel CRM. 84% of the customer base is on the latest Siebel release (8.1.1. or 8.2.2) Siebel CRM is a vital part of Oracle's CX strategy The roadmap for Siebel now extends to 2022 and beyond In the (very) near future, we will see the release of IP 2014 which will provide fodder for many a post (not to mention that the Open UI related enhancements will make it into our planned book). Here are some key announcements for IP 2014: Responsive Web Design (RWD) for Siebel Open UI will enable customers to use any Siebel application on any device. New 'container' app for mobile applications with e...