SBL-SVC-00251



Applies to:


Siebel System Software - Version: 8.0.0.7 SIA [20426] and later   [Release: V8 and later ]
Information in this document applies to any platform.



Symptoms



On : 8.0.0.x SIA version, ADM - Appication Deployment Manager

When
creating a new project using the ADM Data Type "ADM Search Parent
Category", by pressing 'Enable' and get error SBL-SVC-00251: A
configuration error occurred. The Data Type <?> is using a missing
or invalid Content Object. Please contact your Application
Administrator.


ERROR
-----------------------
When
pressing 'Enable' and get error SBL-SVC-00251: A configuration error
occurred. The Data Type <?> is using a missing or invalid Content
Object. Please contact your Application Administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Application Deployment Manager -> Deployment Projects;
2. Create a new record and set the name = Test, description = Test and export flag = true;

3.
In the child Applet hit 'New' to create a new record and select from
the Data Type Name pick list the "ADM Search Parent Category";
4. In the parent Applet hit 'Enable'.

5.
Go to the Application Deployment Manager -> "Deployment Sessions"
applet, create a new record and select the record that you have just
created by step 2. (This should bring the record in the UI)

6. Now, hit the 'Deploy' button, set the location where you would like to export the ADM file, like C:\temp.
->
Check that now the C:\temp directory has two files:
xx_ADM_Search_Parent_Category.xml and
XX_ADM_Search_Parent_Category_des.xml

7. In the same Manager
-> "Deployment Sessions" applet, create a new record and click Menu
-> Deploy from File and add the location where you have exported the
files from step 6.

The file path should point to the following:
--
C:\temp\ xx_ADM_Search_Parent_Category.xml
--

8. Hit the 'Import' button and the following error is shown:
**
Multiple
matches found for instance of integration component 'Search Index
Category BC' using search specification [Name] = "Catalog Category" in
the business component 'Search Index Category BC', based on user key
'UserKey' (SBL-EAI-04390)
**




Cause



Cause Determination
--

Change Request/Bug: 10588612 - "ADM Search Parent Category Data Type" fails during import.

In
the Integration Component (Search Category Available Fields IO) “Search
Index Category BC”, only the field “Name” forms its UserKey. For the
query based on search specification [Name] = "Catalog Category”, during
ADM import there are multiple records in the table S_SRCH_CTGRY with the
matching value. Therefore the error occurs.

The User key is not
robust enough to identify records uniquely and so its not possible to
use the "ADM Search Parent Category Data Type" functionality.





Solution



As a part of the fix provided by Change Request/Bug: 10588612 - "ADM Search Parent Category Data Type", the following changes are required:

1. Open the Siebel Tools and look for the following the IO's (Integration Objects):

Search Category Available Fields IO
Search Category Parent Category IO

2. Note that both have the IC "Search Index Category BC".
3. Select this IC (Integration Component) and drill down on the Integration Component Key to display the User key attribute.
4.
Drill down on the Integration Component Key to see the fields from the
BC "Search Index Category BC" that form part of the User key.
5.
Currently, 'Name' is the field used, but search specification based on
"Name" retrieves more than one record and hence the error.
--
*Multiple
matches found for instance of integration component 'Search Index
Category BC' using search specification [Name] = "Catalog Category" in
the business component 'Search Index Category BC', based on user key
'User Key' (SBL-EAI-04390)*
--

6 - [FIX] -  In order to fix
it, add "Connector Name"(available field) field also to the User Key for
the BC 'Search Index Category BC', in both the IO's and then compile
the changes to the srf and restart the Siebel Server and the
application. Then proceed with the import and it should work.








Applies to:


Siebel CRM Call Center - Version: 8.0.0.2 [20412] - Release: V8

Information in this document applies to any platform.



Goal



Why does the following error message occure and what can be done to avoid it:

SBL-SVC-00251
A configuration error occurred. The Data Type %1 is using a missing or
invalid Content Object. Please contact your Application Administrator.



Solution



The problem is that the content object either doesn't exist or is obsolete in the repository.

Firstly
ensure that the right SRF file is used. The server component
ADMBatchProc need to use an SRF file that contains the definitions of
the Content Object.



If this is not the cause the data type has to be reconfigured to use a content object that exists.










Applies to:


Siebel CRM - Version: 8.0.0.3 SIA [20416] to 8.1 SIA [21039] - Release: V8 to V8
Information in this document applies to any platform.



Goal



Is it possible to import VALIDATION MESSAGES (DVM) via ADM?

In
a scenario where it is necessary to import Rule Sets and/or Validation
Messages from source to target environment, can they be imported using
ADM instead of inserting them manually?




Solution


There is no vanilla ADM data type for Data Validation Manager;
customers who created their own could not deploy successfully using ADM.



Customizations of ADM Data Types requires changes at IO and IC levels,
which might be complex to be implemented. Therefore, here goes some
possible customizations ideas:

- Configure integration objects, content objects in Siebel Tools for creating custom ADM data types for migration.
-
Create new data type in adm_registry.xml file, which is used when using
the method of Management Server, Management Agent, and ADM components
to deploy. Possibly need to create a business service needed for Backup,
Activate, RestoreActivate, etc., methods, whatever methods needed.

So far, several customers attempted, all failed at various stages and errors.

1. "SBL-SVC-00251: A configuration error occurred. The Data Type <?> is using a missing or invalid Content Object."

It
happens because there are information on how new data type should be
created in adm_registry.xml. It may need a custom business service to
backup, activate, RestoreActivate, etc.

2. EAISiebAdpt
EAISiebAdptErr 1 0000000a49413220:0 2008-12-11 16:43:11 [0] Cannot
perform 'NewRecord' on the business component 'FINS Validation
Rule'(SBL-EAI-04421) (IDS_WRN_EAI_SA_DML)

This error occurs when
migrating Rule Sets to target environment, even though customer claimed
Validation Messages can be migrated successfully via ADM using File
Operation method, but not Rule Sets.

The Enhancement Request 10566034
was created to provide a vanilla ADM data type for Data Validation
Manager.  The enhancement was submitted to Engineering; however, the
enhanced feature request was rejected.
 

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