sbl-svc-00252





Applies to:


Siebel System Software - Version 7.8.2 [19213] to 8.1.1.4 [21225] [Release V7 to V8]
Information in this document applies to any platform.



Goal


Does Application Deployment Manager (ADM) online deployment work with SSO and LDAP?


The ADM online deployment fails with the errors below:

[Deployment Session Header]
ADM Deployment Session: 1-7A6M2O
Start Time: 11/16/2008 19:21:50
Target Web Address: http://abc.de.fg.com/eai_enu
Target User Name: 501516363




Status: Deployment Failed
End Time: 11/16/2008 19:21:53
EAI Logs:
Error invoking service 'UDA Service', method 'SendReceive' at step 'Send and Receive'.(SBL-BPR-00162)
HTTP
Internet Exception during 'Login': 'A redirect request will change a
non-secure to a secure connection ', code: '12039'(SBL-EAI-04116)
An error occurred connecting to the Target System. Please verify the connection information.(SBL-SVC-00252)

The environment is SSO and LDAP enabled.



Fix


ADM is the framework; underneath, ADM uses Enterprise Application
Integration (EAI) for data deployment through the business object layer.


The online deployment of Siebel ADM uses EAI technology:  ADM uses an
EAI HTTP inbound call to connect to the target environment. The first
step in setting up ADM to do online deployment is to make sure the EAI
HTTP inbound call to target environment is successful, independent from
the ADM UI.


The ADM inbound EAI HTTP request logs into the EAIObjMgr_enu object
manager using the username and password in the URL; thus, SSO and LDAP
need to be configured for the EAIObjMgr_enu component.

Since
there are currently issues with EAI using SSO, ADM does not yet work
with SSO. When there is a new SSO solution for EAI,  then ADM will work
with SSO.






ADM with Management Server is NOT supported in an SSO-enabled mode.




Workaround without Management Server and Management Agent:






This workaround should NOT be implemented in an
environment with Management Server and Management Agent since the
process would expose the trust token in multiple places.

Create a dedicated Siebel user to perform all EAIObjMgr works,
bypassing the SSO and LDAP.  This works successfully in deploying from
source to target.



Test Submitting an Inbound EAI HTTP Request:


URL to submit an inbound EAI HTTP request to the target environment:



http://kachend123.siebel.com:80/eai_enu/start.swe?SWEExtSource=SiebelEcho&SWEExtCmd=Execute&UserName=SADMIN&Password=SADMIN&SWEExtData=ABC



Description of URL: kachend123.siebel.com:80/eai_enu/start.swe? This
is the target machine name where the EAI component is running; 80 is
the port used to configure the SWSE in target environment.

SWEExtSource=SiebelEcho&SWEExtCmd=Execute This
is to execute SiebelEcho defined in your siebsrvr\bin\enu\eai.cfg file
in the [HTTP Services] section. SiebelEcho is defined as a method in the
EAI profile subsystem.

&UserName=SADMIN&Password=SADMIN This is the username and password you want to use to log into the target system.

&SWEExtData=ABC This is the data you want to send. In this example, the text "ABC" is sent.


Steps to Submit:



  1. Open an IE browser.

  2. Copy and paste the above command in the URL, and hit enter.

  3. If successful, you will be prompted to save in a file named start.swe.

  4. Save the file.

  5. Open the file start.swe with notepad:  the text ABC is shown.



You should be able to do this with an out-of-the-box configuration.





Perform/Check in the Target Environment:



  1. Enable the "Enterprise Application Integration" server component group.

  2. Synchronize the batch component after you enable the server component group.

  3. Restart the Siebel Server service.

  4. Confirm that "EnableExtServiceOnly = TRUE" in the eai_enu section of the eapps.cfg.





Extracted Example From eapps.cfg:
[/eai_enu]
ConnectString = siebel.TCPIP.None.None://kachend123:2321/SEA78/EAIObjMgr_enu
EnableExtServiceOnly = TRUE
WebPublicRootDir = D:\S78\SWEApp\public\enu
WebUpdatePassword = z6u4MuGrmSPESz8R09ZsxwH5IDnI













Applies to:


Siebel System Software - Version: 7.7.2.2 [18356] and later   [Release: V7 and later ]
Siebel System Software - Version: 7.8.2.2 [19219] to 8.1.1.4 [21225]   [Release: V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003

Product Release: V7 (Enterprise)

Version: 7.7.2.2 [18356]

Database: Microsoft SQL Server 2000 SP3

Application Server OS: Microsoft Windows 2003 Server SP1

Database Server OS: Microsoft Windows 2000 Server SP 4



This document was previously published as Siebel SR 38-2319330387.



Symptoms


We are working with ADM, trying to migrate data from Dev to test
environments using the Application Deployment Manager GUI. We are using
the vanilla View object created by Siebel when installed. We have
created the project and the session to migrate the views.

However, ADM fails while trying to access our test environment. We get the following error:



An error occurred connecting to the Target System. Please verify the connection information.



I have checked the test environment for:



•    EAI Object manager is enabled and running.

•    UDA Deployment exists in the Enterprise profile and eai.cfg.

•    Login works is successful.

•    I can manually export a file and import the file successfully.





The following is output from the ADM session log:



[Deployment Session Header]

ADM Deployment Session: 1-5K76

ADM Deployment Project: Test Aspens Views

Start Time: 07/26/2005 16:57:50

Target Web Address: http://test.serverlocation.com/eai_enu

Target User Name: sadmin



Status: Deployment Failed

End Time: 07/26/2005 16:57:50



EAI Logs:

Unterminated token starting at position '116' in EAI template
'http://test.serverlocation.com/eai_enu/start.swe?SWEExtCmd=ExecuteLogin&SWEExtSource=UDADeploy&UserName=sadmin&Password=$tebel08'(SBL-EAI-04030)

Error invoking service 'UDA Service', method 'SendReceive' at step 'Send and Receive'.(SBL-BPR-00162)

An error occurred connecting to the Target System. Please verify the connection information.



An error occurred connecting to the Target System. Please verify the connection information.(SBL-SVC-00252)




Cause


Additional errors in EAIObjMgr log file:

EAIObjMgr_enu_6176.log 7.7.2.2 [18356] ENU




SisnTcpIp SisnSockDetail 4 0 2005-07-26
16:53:10 7360: [LOCALTRANS-server] accept() timeout during get conn
request

SisnTcpIp SisnSockDetail 4 0 2005-07-26
16:53:15 7360: [LOCALTRANS-server] accept() timeout during get conn
request

SisnTcpIp SisnSockDetail 4 0 2005-07-26
16:53:20 7360: [LOCALTRANS-server] accept() timeout during get conn
request

MaintTestObjEvt MaintTestObjEvtTrace 4 0
2005-07-26 16:53:23 6180: _smiFacTestObj::Execute(43c1d4) for
Background, Waitime = 23



The problem was due to the password associated with the SADMIN user.

The password contained a '$' symbol which was causing the error.



Solution





A different user without the '$' symbol worked fine.

Do not use the '$' or '#' symbols in passwords.




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