SBL-BPR-00507: The definition of the task '%1' is not actively deployed

Applies to:

Siebel Marketing - Version: 8.1.1 [21112] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

Comments


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=== ODM Issue Clarification ===


ISSUE STATEMENT


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The 'Email Setup Wizard' in the Marketing application is not working.





ERROR


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ObjMgrLog Error 1 000000024be41530:0 2010-05-11 08:59:55 (tskdefcache.cpp (346)) SBL-BPR-00507: The definition of the task 'Email Treatment: Create' is not actively deployed





ACTUAL BEHAVIOR


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Click on button 'Email Setup Wizard' does nothing.





EXPECTED BEHAVIOR


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As described in Siebel Marketing User Guide 8.1 > Creating and Using Offers and Treatments > Process of Working with Email Treatments > Using the Task UI Application to Create and Update an Email Treatment a process should be invoked to lead through composition of an email treatment.





ENVIRONMENT


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Siebel Marketing 8.1





STEPS


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The issue can be reproduced with the following steps:


1. Login to Marketing application


2. Navigate to Offers > Email Treatments.


3. Click the Email Setup Wizard button.





IMPACT


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Marketing users cannot use the wizard.

Cause

Comments


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=== ODM Cause Determination ===


This issue that 'Email Setup Wizard' is not starting is caused by the task 'Email Treatment: Create' not activated.




Comments


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=== ODM Cause Justification ===


EVIDENCE OF CAUSE


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The wizard did not work, the task 'Email Treatment: Create' was not activated as the error message indicated.





SUPPORT OF CONCLUSION


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"Siebel Marketing User Guide 8.1 > Creating and Using Offers and Treatments > Process of Working with Email Treatments > Using the Task UI Application to Create and Update an Email Treatment" states:


For information on using the Task UI application, see Siebel Fundamentals. For details on customizing, activating, and assigning access privileges for tasks, see Siebel Business Process Framework: Task UI Guide.

Solution

Comments


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=== ODM Solution / Action Plan ===


Summary:





That the wizard does not start and you see :"SBL-BPR-00507: The definition of the task 'Email Treatment: Create' is not actively deployed" was reproduced internally.


It is due to the task 'Email Treatment: Create' not being activated.





Please do the following to resolve the behavior:





1. Administration - Business Process > Task Deployment > Published Tasks


2. Query for 'Email Treatment*'


3. Select 'Email Treatment: Create'


4. Click Activate


5. Requery the bottom applet (Active Tasks) to show it is now active





=> Now the 'Email Setup Wizard' works.