SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".

Applies to:


Error Message Area:Business Processes/Workflow - BPR

Version:Siebel 7.7

Purpose


This document is intended to provide cause and corrective action information about Siebel Error Message SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".

Scope


This document is informational and intended for any user.

SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".


Explanation


Cannot find workflow step recipient with the specified login/Id in S_USER table. The step recipient, and the workflow definition where it is defined, may have been defined in a different application environment.

Corrective Action


Re-define/re-select the step recipient from the workflow step recipient list applet, which is an applet belonging to the workflow Subprocess step.














Applies to:


Siebel Call Center - Version: 8.0.0.5 SIA [20420] - Release: V8
Information in this document applies to any platform.


Symptoms


Customer is trying to create a task into the Inbox from within Workflow. They are experiencing the following error message:

"Cannot find workflow/task step recipient with the Login/Id "PRAJ".(SBL-BPR-00197)".


Cause




Based on the error message it appears that Row_Id should be provided instead of the user-name



Solution


 
Change Request CR# 10574837 has been created for this issue. It will be reviewed and prioritized and implemented in a future release.

Customer implemented the suggested workaround consisting of providing the Row_Id of the user instead of the username/Login.



References


BUG:10574837 - PROBLEM IN CONFIGURING RECIPIENT FOR TASK STEP IN LONG RUNNING WORKFLOW

NOTE:478709.1 - SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".


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