SBL-SMI-00049: Internal: There is no connection to the gateway server



Applies to:


Siebel Insurance CRM Service, SPE - Version: 7.8.2.4 [19224] and later   [Release: V7 and later ]

Information in this document applies to any platform.


Symptoms


When stopping Siebel Server, many error happened as follows,

SBL-SMI-00049 Gateway connection error when shutting down the Siebel Server.


Cause




When stopping Siebel Server, siebctl directs the components to be
shutdown and waits for the end for 2 min(default). But some components
don't stop in time. Then, siebctl kills them.

At this time, the
connection to the Gateway Server from the component is closed, and as
the result the error SBL-SMI-00049 situation is happened and is written
in the enterprise log.


Solution


This error is harmless, you can ignore this error.

Or before stopping the Siebel Server, stop the components via
srvrmgr and check the component status if they are changed into
"Shutdown".

This symptom is registered as CR# 10643122.


References


BUG:10643122 - [CR#12-1RUP03P][FR#12-1RUP04C] SBL-SMI-00049 GATEWAY CONNECTION ERROR WHEN SHUTT








Applies to:


Siebel System Software - Version: 7.7.1 [18306] and later   [Release: V7 and later ]

Information in this document applies to any platform.

Error Message Area:Server Management Infrastructure - SMI

Version:Siebel 7.7





Purpose


This document is intended to provide cause and corrective action
information about Siebel Error Message SBL-SMI-00049: Internal: There is
no connection to the gateway server




Scope


This document is informational and intended for any user.




SBL-SMI-00049: Internal: There is no connection to the gateway server



Explanation


The connection to Siebel Gateway Server has been lost. This can be
caused by the Siebel Gateway Server process being stopped, the machine
hosting the Siebel Gateway Server being shutdown, or a network problem
between the Siebel Gateway Server machine and the machine that hosts the
component that throws this error message.


Corrective Action


Verify that the machine where the error appears can connect to the
Siebel Gateway Server machine over the network by pinging it. Also
verify that the Siebel Gateway Server process is running and that each
part of the infrastructure is using the same build and version of the
application software. This error may be expected if the Siebel Server
and Siebel Gateway Server are stopped in rapid succession where some
components on the Siebel Server are not stopped before the Siebel
Gateway Server is stopped. In this case, no action is required.






Applies to:


Siebel System Software - Version: 7.8.2 [19213] and later   [Release: V7 and later ]

Information in this document applies to any platform.

Error Message Area:Server Management Infrastructure - SMI

Version:Siebel 7.8





Purpose


This document is intended to provide cause and corrective action
information about Siebel Error Message SBL-SMI-00049: Internal: There is
no connection to the gateway server




Scope


This document is informational and intended for any user.




SBL-SMI-00049: Internal: There is no connection to the gateway server



Explanation


Connection to Siebel Gateway is lost.


Corrective Action


Check to see if the Siebel Gateway is running and configured properly.








Applies to:


Siebel System Software - Version: 7.5.3 [16157] and later   [Release: V7 and later ]

Information in this document applies to any platform.

Error Message Area:Server Management Infrastructure - SMI

Version:Siebel 7.5.3





Purpose


This document is intended to provide cause and corrective action
information about Siebel Error Message SBL-SMI-00049: Internal: There is
no connection to the gateway server




Scope


This document is informational and intended for any user.




SBL-SMI-00049: Internal: There is no connection to the gateway server



Explanation


The connection to Siebel Gateway Server has been lost. This can be
caused by the Siebel Gateway Server process being stopped, the machine
hosting the Siebel Gateway Server being shutdown, or a network problem
between the Siebel Gateway Server machine and the machine that hosts the
component that throws this error message.


Corrective Action


Verify that the machine where the error appears can connect to the
Siebel Gateway Server machine over the network by pinging it. Also
verify that the Siebel Gateway Server process is running and that each
part of the infrastructure is using the same build and version of the
application software. This error may be expected if the Siebel Server
and Siebel Gateway Server are stopped in rapid succession where some
components on the Siebel Server are not stopped before the Siebel
Gateway Server is stopped. In this case, no action is required.














Applies to:


Siebel System Software - Version: 7.5.3 [16157] and later   [Release: V7 and later ]

Information in this document applies to any platform.

Error Message Area:Server Management Infrastructure - SMI

Version:Siebel 7.5.3





Purpose


This document is intended to provide cause and corrective action
information about Siebel Error Message SBL-SMI-00046: The port %1 is
already in use




Scope


This document is informational and intended for any user.




SBL-SMI-00046: The port %1 is already in use



Explanation


The Siebel Server is unable to create the configured listening port.
This can happen when multiple server components have the same value
specified for the Static Port Number parameter.


Corrective Action


If there is a specific server component that encounters this error
message, check the value for the Static Port Number parameter and make
sure that it is not the same value specified by any other component.
Also, validate that the port is not in use by another application.
















Applies to:


Product Release: V7 (Enterprise)

Version: 7.5.2.217 [16085]

Database: Oracle 9i

Application Server OS: Microsoft Windows 2000 Advanced Server SP 4

Database Server OS: IBM AIX 5L 5.1



This document was previously published as Siebel SR 38-1142460547.


Symptoms


SBL-SVR-01004, SBL-SMI-00049But we do notice whenever we stop the Siebel service, the service took a long time (1~2 minutes)
to stop and most of cases we got the following message

“Could not stop the Siebel Server from
local Computer, Error 1053: The service did not respond to the start or control request in a
timely fashion.”

We have FINSOBJMGR_ENU and FINSOBJMGR_FRA running on each OM server. The min
and max MT server for ENU are 7 and for FRA are 3. Each server has 8GB physical memory and 16GB
paging size.

Is that possible the Siebel service cannot stop in certain time and then fail to
remove the component rules from Resonate?





Solution



Message 1


For the benefit of other users:



If the object managers are busy at shutdown they cannot gracefully
terminate and remove their corresponding rules from Resonate (e.g. under
UNIX if you force the shutdown this will almost always be the case).
Here are some guidelines to reduce the time necessary to stop the Siebel
servers



1) Before shutting down the Siebel application server shutdown web
servers first. If the seb servers are shutdown there will be no further
traffic to the object managers during shutdown.



2) Define a process that deletes all rules from Resonate each time you
bring down your environment (fail safe procedure). This is done
automatically at startup by the Siebel server, but you will not run into
issues with having this in place (e.g. import an empty rules file, see
below).



Probably the easiest way to remove all rules from Resonate during
restart is importing an empty rule file from command line e.g.:



CDAction -p 2101 localhost <PASSWORD> load_rules empty.dat



CDAction is located in the Resonate bin folder and this should be
performed on the primary scheduler. Please keep in mind that this will
delete all rules and should not be done on a site that is in use.



The empty rules (empty.dat) file will look like this:

-----

VERSION(3.2)

COMMENT(DATE 12/08/2003 02:30:06 PM)

-----



[..]


Message 2


You can create such a file by starting Central Dispatch (GUI) >
Scheduling Rules > Management > Save Scheduling Rules. Then
deletes everything apart from the first two lines so that the file looks
like the above sample.



Thanks






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