SBL-GEN-00003





pplies to:


Siebel CTI - Version: 7.5.3.11 [16199] and later   [Release: V7 and later ]
Oracle Solaris on SPARC (64-bit)

Product Release: V7 (Enterprise)

Version: 7.5.3.11 [16199] DEU

Database: Oracle 9.2.0.6

Application Server OS: Sun Solaris 2.8

Database Server OS: Sun Solaris 2.8



This document was previously published as Siebel SR 38-2938316347.



Symptoms


We get Errors when we connect to Siebel-CTI with the CTI Toolbar. Sometimes it works, but sometimes (ca. 10%) not.



GenericLog    GenericError    1    2006-03-01 08:49:52    (srbroute.cpp
52(6729) err=5700061 sys=0) Prozess CommSessionMgr auf Siebel Server
dab-cti01 beendet

GenericLog    GenericError    1    2006-03-01 08:49:52    (srmconn.cpp
2(2976) err=5700061 sys=0) SBL-SRB-00061: Prozess (null) auf Siebel
Server (null) beendet

GenericLog    GenericError    1    2006-03-01 08:49:52    (srmconn.cpp
2(2630) err=5700061 sys=0) SBL-SRB-00061: Prozess (null) auf Siebel
Server (null) beendet

GenericLog    GenericError    1    2006-03-01 08:49:52    (srmconn.cpp
2(2244) err=5700061 sys=0) SBL-SRB-00061: Prozess (null) auf Siebel
Server (null) beendet



I looked for the Task ID of the crashed Communications Session Managers
(Error code SBL-GEN-00003) in order to check out the Logfiles at the CTI
Server Machine, but there are no logfiles for the specified Task ID at
the CTI Server! Nor for this one Crashed Task, eihter for the other
crashed tasks.


Cause


Customer had set a higher value (greater than 1) to MaxMTServer and
MinMTServer parameters for the Communication Session Manager component.
They were encountering the behaviour where when the agent logs into the
Application with Communication Toolbar enabled, it would throw error.
This was intermittent. Customer was using the Aspect CTI Driver.


Solution




The Aspect driver can not handle more than one process. Expert Services
suggested the customer to set MaxMTServer = 1, MinMTServer =1 and
MaxTasks = 200. Once after re-setting these parameters on the
Communication Session Manager component, the error was resolved.


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