Oracle Addresses Competitor FUD

When talking to customers and partners in the Oracle Siebel CRM realm, a lot of discussions soon reach the point of having to address some fears, uncertainties and doubts (FUD) about Oracle's direction and support for the CRM system we all know and love.

Recently, Oracle has added some interesting public documents to their official Oracle.com Siebel Page in addition to webcasts and videos.

The Siebel Friends and Family letter is a very personal address to the Siebel community and lists the major assertions from Oracle's competitors and the rebuttal.


Click image to enlarge. Click here to read the full letter.
I will not reiterate or comment on individual positions of the letter but the overall feeling is that Oracle will keep investing in Siebel.

But Oracle has opened more channels to communicate their commitment to Siebel.
  • On oracle.com, a FAQ document has been made available that addresses the same concerns as the family letter.
  • The FAQ lists some recorded webcasts that will help customers, partners and Oracle employees understand the investments that Oracle is making.
  • There is a new Siebel CX YouTube channel where we can already find some interesting videos on Oracle's directions for Siebel CRM and CX.
  • Last but not least, Siebel Customer Success Stories give great insight into successful projects.
have a nice day

@lex

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