Tips 'n Tricks for Oracle CRM On Demand

An excellent free book providing tips and tricks fro improving your Oracle CRM On Demand application. - by Mathieu Emanuelli and Joann Alejandro Bravo



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Profile Attributes and Open UI

תמונה
Yes, Profile Attributes! As the ever attentive, up-to-date Siebel CRM expert that you are when you read this, you know that in Siebel Open UI (since version 15), it is no longer allowed/supported to  set  Profile Attributes from browser-side script. But  getting  them is not a problem, since the  GetProfileAttr  function works perfectly fine. Recently I found a few vanilla Profile Attributes that came quite handy in my work in Open UI JavaScript: Navigation Type : stores the navigation type such as "NAVIGATION_TAB" ActiveViewName : does what it says on the tin IsOpenUI : returns "1" when the application runs in Open UI Is SUI Theme : when "TRUE", the application theme is Synergy (aka SUI) Position:  returns the currently active position Primary Responsibility Name : guess what this one is… Profile Image : returns the URL of the user's profile image Org.Name : returns the name of the user's organization Here's a sample line of ...
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SBL-EAI-05003: Call to JNI_CreateJavaVM failed.

תמונה
Applies to: Siebel Financial Services CRM - Version: 8.1.1 SIA [21111] - Release: V8 Information in this document applies to any platform. Symptoms Environment: ------------------- Product type: Siebel Financial Services CRM Version: 8.1.1 SIA [21111] DB: Oracle Server - Enterprise Edition OS platform: IBM AIX on POWER Systems (64-bit) Env type: dev Statement of Issue: ----------------------------- A java business service (JBS) works correctly when executed on a local development environment. When it is called within an application object manager task running on the server it fails with an error. Error: ------- (javabsvc.cpp (181)) SBL-EAI-05003: Echec de l'appel de JNI_CreateJavaVM. In English: (javabsvc.cpp (181)) SBL-EAI-05003: Call to JNI_CreateJavaVM failed. Business Impact: ------------------------- The JBS cannot be executed on the server. Cause VMOPTIONS is set to the following in the JAVA JMSSubsys: -Xrs –Djava.compiler=NONE -Djms.log=/siebint/crmint1/siebsrvr/enterpr...
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SBL-SVC-00163

Applies to: Siebel System Software - Version: 7.8.2.4 SIA [19224] and later   [Release: V7 and later ] Oracle Solaris on SPARC (64-bit) Product Release: V7 (Enterprise) Version: 7.8.2.4 [19224] FRA Fin Svcs Database: Oracle 10.1.0.4 Application Server OS: Sun Solaris 10 Database Server OS: Sun Solaris 10 This document was previously published as Siebel SR 38-3275864281. Symptoms We want to encrypt the CTI users password that is stored into Siebel Oracle database : -> BusComp CommSrv CM Agent General Profile / Field Password -> Table S_USER / Column CTI_PWD To perform the requirement, we intend to follow instructions from Bookshelf 'Security Guide' / 'Communication & Data Encryption'. But we are not sure about the roadmap, so could you please confirm that the above mentionned steps are correct and necessary : 1. Turn on Encryption for BusComp fields     -> Create column S_USER.X_CTIPWD_ENCRPKEY_REF as Varchar30     -...
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