siebel

The first (and highly recommended) patchset for Innovation Pack 2014 (8.1.1.14 / 8.2.2.14) is now available on My Oracle Support. As usual, make sure that you read the accompanying Installation Guide (aka "Readme")  for details on what this patchset fixes and how to install it. have a nice day @lex

One of the most eye-striking novelties in the fresh-from-the-oven Innovation Pack 2014 certainly is the new global theme for Siebel Open UI which goes by the name of 'Aurora'. Siebel Call Center (complete with good ol' iHelp and the new Communications panel) "Aurora", the  Roman goddess of dawn  is a noble patroness for this new theme. So let's get a little bit deeper into the new theme... One Theme to Rule them All Yes, that's right. At one blow, we now have a single, common theme for all Open UI enabled applications. This includes the relatively young family of Siebel Mobile Applications, all former HI applications and the new CX Partner Portal or Self Service Portal applications. For mobile applications, this means to say goodbye to any mobile-specific renderer that used jQuery Mobile (more on that in a separate article) and say hello to all the desktop features on a tablet. Siebel Sales mobile application, Aurora theme. Ah and yes, gone are the days of...

It has become a tradition at this humble blog that we provide instructions how to create an easy-access self-study environment consisting of the Siebel Developer/Mobile Web Client, Sample Database and Siebel Tools . The following post is an updated version of previous instructions and has been updated to reflect  all necessary steps to download, extract, install and setup Siebel CRM Developer Web Client, Tools and the Sample Database for Siebel 8.1.1.14 (or 8.2.2.14), better known as  Innovation Pack 2014. Process for installing a Siebel CRM IP 2014 self-study environment: Register/log in at Oracle's Software Delivery Cloud (aka E-Delivery) Read and understand the license agreement Use a download manager Verify hard- and software Download the installation archives Extract the installation archives Run the Network Image Creator Prepare the browser Install the Siebel Mobile/Developer Web Client Install the Siebel Sample Database Install Siebel Tools Modify the .cfg files Manag...

Of course most of you have already noticed the new Oracle Help Center  which is now the landing page for any documentation link (for example from OTN). With a new look and feel ( Alta UI ) and enhanced search, it is now much easier to locate the document or topic you're looking for. Here is a video that demonstrates the Oracle Help Center . have a nice day @lex

Recently, the long-missed Oracle BI SampleApp (V 406) instances that are hosted by Oracle have resurfaced. While it is not sure how long they remain online, seize the opportunity and explore this first-class example environment. Here are the URLs: http://slc02ojz.oracle.com:7780/analytics http://slc02oka.oracle.com:7780/analytics http://slc02ojw.oracle.com:7780/analytics As usual, username is prodney and password is Admin123 . Remember that the best available instance of the Oracle BI Sample App is the one you have on your own machine. Especially when you want to go beyond the browser. have a nice day @lex

"Aurora has landed" After many preliminary announcements and blog posts, Siebel Innovation Pack 2014 has been made available by Oracle. You can find the installers as usual on edelivery.oracle.com . Make sure that you also get the latest bookshelf  and visit My Oracle Support frequently, watching out for patchsets and news. The IP 2014 version of the Siebel Open UI Deployment Guide is already available as well. Important Update : Please be aware that Patchset 1 for Innovation Pack 2014 is highly recommended for production use. Patchset 1 will be made available on My Oracle Support in due time (official GA). In the meantime, you can benefit from using the installers for evaluation and upgrade preparations and of course peruse the new documentation to learn about new features. To celebrate this new release, we will discuss the major new features and enhancements here on Siebel Essentials with a series of articles over the following weeks. Isn't she pretty? Here is the list...

Never missing a beat, the good people at Oracle have released Siebel CRM patchset 8.1.1.11.13 / 8.2.2.4.13 for Innovation Pack 2013 on My Oracle Support. As usual, this is a cumulative patchset and contains numerous bug fixes for example in the Order Management and Open UI realms. If you are still using the High-Interactivity client, prepare for deployment of a new version of the Siebel Option Pack .cab files. have a nice day @lex

From time to time and for various reasons, we must be able to identify a record in a Siebel database as either belonging to the ever-growing set of Siebel seed data or as having been created by the customer. Probably the easiest way to identify a record as seed data is to use the ROW_ID value. For example, let's go to the Product Administration view and run a query such as the following. [Id] LIKE "0*" The above search specification will retrieve all records that have a ROW_ID beginning with "0". The leading zero is a typical seed data indicator (and used in dataimp input files such as seed_locale.inp ). After typing/pasting the above in any text control and executing the query, we get a list of records that should be present in any Siebel database such as these three products. Invoking the About Record command reveals that the active record is really ancient as most seed data records have a CREATED timestamp of January, 1st 1980. Reversing the query of course...

Remember this one? http://myserver/callcenter_enu/start.swe?SWECmd=ExecuteLogin& SWEUserName =NotSADMINPlease& SWEPassword =yourpasswordincleartext If you - for whatever reason - use URL-based authentication to load Siebel CRM application content in a browser or iframe then you should strongly consider reading Oracle Support Document 1496603.1 (Removing URL-Based Authentication in Siebel CRM). In this document, Oracle recommends their customers to refrain from using the obviously insecure authentication via clear-text URL arguments ( SWEUserName and SWEPassword ). As a transitional solution, customers can add the EnableURLCredentials parameter to the eapps.cfg file (and set it to TRUE ) to allow URL-based authentication. However, Oracle plans to remove any support for URL-based authentication (and the aforementioned parameter) "following the release of Innovation Pack 2013". So with IP 2014 around the corner, it's time to think about alternatives such as Single-...

After discussing the features and options of the elusive dataexp command line utility, we today talk about dataimp, which obviously serves in the reverse process of importing data from a flat file into Siebel tables. Before we begin, let's reiterate the words of caution from our last article: Neither dataexp nor dataimp are fully documented. Their obvious purpose is to serve in the Siebel installation and upgrade process as a flat-file data export and import facility. Please NEVER use them to replace valid Siebel integration solutions such as EIM or EAI. Ok, you heard me, so now let's fire up dataimp to see what arguments it requires and provides. Obviously, you will have to provide the following arguments to run a simple import: /U Username /P Password /C ODBC Data Source /D Table Owner /F Path to .dat file to import So the following is an example for a valid dataimp command line: dataimp /U SADMIN /P SADMIN /C ouisandbox /D SIEBEL /F d:\test.dat Note that 'ouisandbox'...

Sometimes I am overwhelmed by feeling totally privileged of working with so many brilliant people. Last week, fellow book author and Oraclean Duncan Ford published the Siebel Open UI Code Template Generator . I am sure the Siebel Open UI community will be more than grateful for this JSFiddle project as it allows you to quickly pull a template for any type of Presentation Model or Physical Renderer. This way you can get started quickly and without the hassle of keeping static files. The generator is easy to use, let's have a quick walk-through. First, you select the type of template (PM or PR) and the type of object (for example for a desktop form applet). Next, enter a name for your new class and decide whether you want comments and/or basic logging. Now simply copy the code and paste it into a new file in an editor of your choice. Save the file, using the same name as of the class (suffixed with 'PM' or 'PR'), to the siebel/custom folder in your developer web clien...

Here at Siebel Essentials, we are always on the watch for interesting developments around Siebel CRM. A few weeks ago, a new company - Siebel Private Cloud - appeared on the internet. They offer Siebel CRM in the cloud, ranging from sandboxes to full production scale deployments without the hassle of installing, maintaining and securing a Siebel server environment. An offering like this brings up a lot of questions, so we contacted Yassine Kabbaj, founder and CEO of Siebel Private Cloud and he was so kind to agree to the following email interview. *** Siebel Essentials: What were the reasons why you founded Siebel Private Cloud? Yassine Kabbaj : After 15 years of Siebel Consulting, I've decided to launch this project for the following reasons: I believe Open UI will give a new breath to this market as it is heading up the right way and opening so many doors. Too many resources are spent setting up and maintaining Siebel environments and my ambition is to provide time and cost effe...

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With a bow to the good people at ec4u expert consulting , I am pleased to present in this article a white paper they put together on a feature of Internet Explorer 11 which is known as Enterprise Mode . In times where IE 8 is the last version that is officially supported by Oracle, customers who have - for whatever reasons - decided not to migrate to Siebel Open UI in the near future and stick with the ActiveX based High Interactivity client, IE 11 Enterprise Mode is the 'silver lining' and allows them to provide end users with modern versions of both Microsoft's operating system and browser. Please note that this article is a replication of the ec4u white paper and makes no statement whatsoever about Oracle's support policies. Please always contact Oracle Support if you have doubts or questions regarding supported platforms for your Siebel deployment. Having stated the above, here is the article provided by ec4u: *** 1. Functionality Enterprise Mode for Internet Explor...

We have come a long way from Siebel Analytic Applications, the grandfather of OBI Apps to Oracle BI Apps 11g. The former became Oracle BI Apps 7.9.x and - as most of my readers will be aware - uses Informatica products for ETL. Since Oracle launched the 11g version of OBI Applications which use Oracle's very own (ex Sunopsis) Data Integrator (ODI), rumors about the demise of the 7.9.x branch could never be fully squelched. At OpenWorld 2014, Oracle finally sent the message of focusing solely on OBI Apps 11g, leaving customers using the 7.9.x versions with the option of staying within support but not receiving any updates or migrating to 11g and ODI. On the Business Analytics - Proactive Support blog , we are informed that Oracle has published a Statement of Direction on My Oracle Support which is indeed worth reading when you are involved with Oracle BI Applications. Let me quote from this document: " Oracle will continue to support the 7.9.6.x product series according to th...

When it comes to getting data out of and into a Siebel database, usually the first tools that come to mind are Siebel EAI business services like EAI Siebel Adapter or Enterprise Integration Manager (EIM). While EIM and EAI provide the richest functionality and are popular for good reason, sometimes we just need to transport some records in a table from one Siebel database to the other. Such scenarios are often found when it comes to working with non-production environments, such as test instances where we quickly want to establish test records and the like. In this small series, I would like to discuss two command line utilities that have been around ever since (probably since the very early Siebel versions), namely dataexp and dataimp . In this article, we introduce dataexp and in the next we take care about dataimp. The seasoned Siebel veteran might have seen dataimp being used heavily during Siebel seed data import, while installing or upgrading a Siebel database. Siebel bookshelf...