siebel

Sometimes data coming in inbound integration from external system cannot be uniquely identified.Similar scenario struck me and was forced to generate unique number at siebel side. One of the option was to parse incoming XML and add unique identifier using Scripting or XSL. Another option was to use "SIS OM PC Service" business service in datamaps and the generated output row_id could be used as user key during the insertion. In the field map following expression is used: InvokeServiceMethod("SIS OM PC Service", "Get Next RowId","Test='123'" ,"RowId") However the enigma was not ended here. Further twist was error "Access denied to invoke business service 'SIS OM PC Service' for search specification 'InvokeServiceMethod("SIS OM PC Service", "Get Next RowId","Test='123'" ,"RowId")'" . After some hunting on the support web i realised this security issue. In or...

Hey Folks, I had a requirement with one of my clients to have a button on a Form Applet that opens the iHelp . "My Oracle Support" has a few SR's that are related, and I had tried various things including trapping the method calls that are triggered when clicking on the iHelp button on the Toolbar, then repeating them on my custom button but with no luck. Oracle support seems to confirm you can't Launch iHelp with Script in Siebel 7.7, but doesn't mention Siebel 8.1 (which probably means you can't do it!) This however is possible through script. You could use the below code on the button to toggle the iHelp from a custom button. Code: function WebApplet_PreInvokeMethod (MethodName) {     if(MethodName == "LaunchiHelp")     {         var oBS = TheApplication().GetService("Task Assistant UI Service");         var psInputs = TheApplication().NewPropertySet();       ...

The best thing while working on siebel is you are never short of options. Recently we had requirement of updating a Service request from contact. Finally we did that using "EAI Siebel Adapter" business service. However during that time i came across another business service "FINS Data Transfer Utilities" popularly known as DTU business service. As i was not having prior knowledge of it going by the rule of not learning swimming lessons while drowning i decided not to go for it. Lately i have tried to explore this service and trust me it can do wonders. Here is a sample example update of Service Request from contact. We need to follow below steps in order to understand strength of this business service. 1 - Navigate to Site Map. Go to Administration - Application -> Data Map Administration tab. Create a new Record with following options: Name: Service Request Test Source Business Object: Contact Destination Business Object: Service Request Here the source business...

I am pretty sure most of us here are sports buff. Me being an ardent cricket lover used to spend 4-5 hours on cricinfo. Life is really cool when the scoreboard says the latest score automatically in every 2 minutes. It would have been real killing if someone had to manually click on refresh button to get the latest updates or for money matters latest update on stocks every n minute. One of my friend recently experienced same problem while dealing with service requests. The scenario was to have auto refresh of the SR list applet pool in every 2 minutes so that users can pick request to work on, as requests were coming from some other portal. Once again support web was our alley. A little bit of browser script and deal was done. Following steps were taken to achieve this: 1 - Query applet for which auto-refresh is required. Open Browser Script editor. Jump on the Applet_Load event and put below script: function Applet_Load () { //To Invoke AutoRefresh function in every 2 minutes s...

There are few Siebel books on the market, so when I found out about a book by the author of one of my favorite Siebel blogs , I wanted to write a review right away. Oracle Siebel CRM 8 Installation and Management , by Alexander Hansal, is an introduction to many of the key administrative tasks in short, easy-to-understand sections. Some of the sections of the book are quite strong. The chapter on Siebel Remote is very good. It covers the various types of mobile clients for various users, the process of extracting the mobile client for a user, initializing local databases, keeping them synchronized, and many more important tasks. In a 25 page chapter, Hansal provides an overview of Siebel Remote that an administrator can read before diving into the Siebel Bookshelf guide that is more than 10 times as long. Another chapter on system monitoring offers a good introduction to that topic, including a pretty detailed overview of SARM analyzer functionality. Some chapters are weaker. Th...

Batch processing is integral part of any development and is must in cases involving escalations,auto-assignments or bulk emailing. Siebel provides multiple ways to do batch processing but one to choose depends on the requirment at hand. Lets consider an escalation scenario which involves SR reassignment to Manager when commit time is reached if it is not closed. The two possible approaches to achieve this are: 1 - Workflow Policies with Batch Mode set to True 2 -Workflow Process Batch Manager component It can be real dilemma which one to use as they say "you always have choice of selecting action but not the consequence". Both approaches have its own advantages. Lets discuss each of them. Workflow Policy with Batch Mode 1 - Create a Workflow Policy as following based on "Service Request" object with condition Status Closed Commit time >= Current Set the batch mode to True. Specify the action which will run the workflow to reassign SR. 2 - We need to schedule a ...

Building a solution with Siebel Workflow often involves the use of both Workflow Policies and Workflow Processes. Siebel Workflow, taken together, is a complete application for automating server processes defined using declarative relationships between logical objects. As a Siebel Developer, you need to understand the difference between a Workflow Policy and a Workflow Process. A Workflow Process is a program that runs on the Siebel server. It is defined through a graphical interface as a set of steps. When the process runs, a single record is processed. The workflow process steps are performed as a series of data operations. A Workflow Policy is a specific event that occurs on the Siebel database. Based on a database trigger, it can include many complex criteria, but it ultimately evaluates to a true/false condition to determine whether to execute a program or not. Commonly, a Workflow Policy will execute a Workflow Process. Do not be confused between the Business Object that i...