siebel

Here at Siebel Essentials, we are always on the watch for interesting developments around Siebel CRM. A few weeks ago, a new company - Siebel Private Cloud - appeared on the internet. They offer Siebel CRM in the cloud, ranging from sandboxes to full production scale deployments without the hassle of installing, maintaining and securing a Siebel server environment. An offering like this brings up a lot of questions, so we contacted Yassine Kabbaj, founder and CEO of Siebel Private Cloud and he was so kind to agree to the following email interview. *** Siebel Essentials: What were the reasons why you founded Siebel Private Cloud? Yassine Kabbaj : After 15 years of Siebel Consulting, I've decided to launch this project for the following reasons: I believe Open UI will give a new breath to this market as it is heading up the right way and opening so many doors. Too many resources are spent setting up and maintaining Siebel environments and my ambition is to provide time and cost effe...

As you might know, Packt Publishing offers PacktLib, an easy-to-use subscription for ebooks and videos. With this offer you get one free download per month. When you subscribe to PacktLib until November 4th , you can get even more for your money: PacktLib Plus With PacktLib Plus you get additional five eBooks or videos (worth up to $150) for free in the first month. Don't miss this offer. Click here to find out more . have a nice day @lex

With a bow to the good people at ec4u expert consulting , I am pleased to present in this article a white paper they put together on a feature of Internet Explorer 11 which is known as Enterprise Mode . In times where IE 8 is the last version that is officially supported by Oracle, customers who have - for whatever reasons - decided not to migrate to Siebel Open UI in the near future and stick with the ActiveX based High Interactivity client, IE 11 Enterprise Mode is the 'silver lining' and allows them to provide end users with modern versions of both Microsoft's operating system and browser. Please note that this article is a replication of the ec4u white paper and makes no statement whatsoever about Oracle's support policies. Please always contact Oracle Support if you have doubts or questions regarding supported platforms for your Siebel deployment. Having stated the above, here is the article provided by ec4u: *** 1. Functionality Enterprise Mode for Internet Explor...

We have come a long way from Siebel Analytic Applications, the grandfather of OBI Apps to Oracle BI Apps 11g. The former became Oracle BI Apps 7.9.x and - as most of my readers will be aware - uses Informatica products for ETL. Since Oracle launched the 11g version of OBI Applications which use Oracle's very own (ex Sunopsis) Data Integrator (ODI), rumors about the demise of the 7.9.x branch could never be fully squelched. At OpenWorld 2014, Oracle finally sent the message of focusing solely on OBI Apps 11g, leaving customers using the 7.9.x versions with the option of staying within support but not receiving any updates or migrating to 11g and ODI. On the Business Analytics - Proactive Support blog , we are informed that Oracle has published a Statement of Direction on My Oracle Support which is indeed worth reading when you are involved with Oracle BI Applications. Let me quote from this document: " Oracle will continue to support the 7.9.6.x product series according to th...

When it comes to getting data out of and into a Siebel database, usually the first tools that come to mind are Siebel EAI business services like EAI Siebel Adapter or Enterprise Integration Manager (EIM). While EIM and EAI provide the richest functionality and are popular for good reason, sometimes we just need to transport some records in a table from one Siebel database to the other. Such scenarios are often found when it comes to working with non-production environments, such as test instances where we quickly want to establish test records and the like. In this small series, I would like to discuss two command line utilities that have been around ever since (probably since the very early Siebel versions), namely dataexp and dataimp . In this article, we introduce dataexp and in the next we take care about dataimp. The seasoned Siebel veteran might have seen dataimp being used heavily during Siebel seed data import, while installing or upgrading a Siebel database. Siebel bookshelf...

While the near and not-so-near future for Siebel CRM is truly exciting, with so many new things coming up to learn and write about, it is worthwhile to sit back and browse the archives. Five years ago, after OpenWorld 2009 (!), I cross-posted an article from the Oracle Customer Experience blog (formerly known as CRM Product Marketing blog). This is what I wrote back then: Stating the obvious... After all these years, thousands of Siebel CRM  implementation  projects and so much experience of thousands of experts in the field, I can't believe that there are still many Siebel CRM projects which ignore one or all of these  five simple rules for a successful Siebel CRM implementation  (Credits to Divya from the  CRM Product Marketing Blog ): Standardize on tools and languages Keep customization to a minimum (yes a MINIMUM) Involve end users Communicate with others who have done it before Implement regional or online training for end users Remember: These...

Last Friday, Oracle has released patchset 12 for Innovation Pack 2013 marking one year since the inaugural release. A quick glance at the Readme document (aka Installation Guide) puts this patchset into the 'lots of bugfixes' category, just like the previous one. have a nice day @lex

Two weeks ago, at Oracle OpenWorld 2014, Oracle held several sessions which focused on the future of Siebel CRM - the world's most complete CRM , as we call it. Our friend and fellow blogger Richard was at the premises and shared many exciting articles (and screenshots) with us. Now that the dust and excitement has somewhat settled, it's time to reiterate Oracle's statements. Siebel CRM is at the Center of the Cloud (and it's not Alone) An image says more than a thousand words. The following is taken from an Oracle presentation. Personally, I think that this is the most important diagram for Oracle Applications customers at the moment. Oracle, their customers and partners are on their way of bringing decade-long investments in gargantuan on-premise deployments of eBusiness Suite, JDEdwards, PeopleSoft or Siebel CRM to the ever so promising cloud. And the reality is that for most deployments of huge enterprise-class applications with millions or even billions of transac...

Welcome back to the second and final part of our speech to text tutorial (complete with awesome fonts). In the first part , we created a custom PR for the Contact Form Applet and put all the Font Awesome files in the right places. Today it's time to tackle the PR code in earnest. Remember we want to achieve the following: Display a microphone button in a text field using a scalable icon by  Font Awesome Allow speech input using the  HTML5 Web Speech API Animate the microphone icon during recording with  CSS animation Write the recognized text to a field according using the Siebel Open UI API (of course) Play back the recorded text using the  HTML5 Speech Synthesis API So let's open our primordial physical renderer and implement the following code inside the ShowUI method: Click to enlarge (yeah I know, it's just a screenshot) Grab the full code here . Let's walk through the code line by line: First, we 'get' the GetControls property to initialize the controls ...

If you have been following the various articles in the Siebel Open UI realm over the past two years you have probably seen a demonstration of speech recognition to provide field values via the device microphone. The example code with this demo boils down to one line like this: $('input[name="' + controlInputName + '"]').attr("x-webkit-speech","x-webkit-speech"); The above code is adding the x-webkit-speech attribute to a text input control so that we can simply click or tap a microphone icon and start speaking. Note that only Google Chrome supported this feature. Supported? Read on... As you also probably know, this humble writer and his fellow authors are working on the Siebel Open UI Developer's Handbook (to be released early 2015). Of course, we aim to provide as many working examples as possible and the speech-to-text demo is something we have on our list. However, while creating the demo code for the book we found to our dismay t...

Having to watch Oracle OpenWorld with several time zones between me and San Francisco has the benefit of getting enough sleep and waking up to interesting news. Again, we have to thank our friend Richard for going the extra mile of providing us with fresh-from-the-oven news from the Siebel sessions. Some of the announcements sound like from another planet indeed. Artist from 1900 imagining 'Aero-Cabs' in 2000 So will we have something like flying taxis anytime soon? Probably not. But will we have Siebel Tools in a browser? Maybe that's not so far away. http://localhost/tools_enu: we will probably sooner have this than flying cabs. Obviously we are close to a radical shift in the way we work with Siebel CRM. From Richard's post , here are some highlights of the near future of Siebel, some of which were already mentioned in an earlier article. The general idea is to web-enable the Siebel Tools application , which - when you look at it in the current Siebel Tools fat clie...

When you find yourself in the admin seat in front of Oracle Fusion Functional Setup Manager (FSM), you might have a lot of tasks to juggle. What most admins do is to simply search for the task like this: To give FSM some credit, the search is case insensitive and retrieves any task (or task list) that contains the search string. Personally, I found myself more than once in the situation where I mistyped or plainly forgot the "key word". And scrolling is not an option... Custom Task List to the Rescue! With kudos to fellow Oraclean Kevin, we can of course resort to creating a custom task list. Just go to Manage Task Lists and Tasks and click the Create Task List button. Name your task list and add any existing task: Once you're done you can start using your custom task list in FSM and forget about remembering task names. have a nice day @lex

With great delight we follow the news from the US west coast, where fellow Siebel blogger and friend Richard from On Demand Education managed to get a seat in what we imagine to be a standing-room session. In his article ( please click here to read the full article and see all 'screenshots' ), Richard points out the following important bits of information for everyone working with Siebel CRM. 84% of the customer base is on the latest Siebel release (8.1.1. or 8.2.2) Siebel CRM is a vital part of Oracle's CX strategy The roadmap for Siebel now extends to 2022 and beyond In the (very) near future, we will see the release of IP 2014 which will provide fodder for many a post (not to mention that the Open UI related enhancements will make it into our planned book). Here are some key announcements for IP 2014: Responsive Web Design (RWD) for Siebel Open UI will enable customers to use any Siebel application on any device. New 'container' app for mobile applications with e...