siebel

Siebel Essentials celebrates its 6th year(!) with a recreational break as it has become kind of a tradition. A big " Thank You " goes out to all readers, fellow bloggers and supporters. See you again soon. have a nice day @lex

This is another "blast from the past" moment, when we look at an old post from 2008. But Siebel Quick Print is too good to forget (and yes, it works in Siebel Open UI too). *** Introduced in Siebel 7.7 and greatly enhanced in 7.8, the Quick Print feature allows end users to bring the data they see in the Siebel view to paper (or Excel, HTML or - if a pdf writer is installed - to PDF). Quick Print seems to be somewhat neglected in most projects, as it comes with default settings that are not very attractive. The screenshot below shows the result of pressing the Quick Print toolbar button in the Account > Orders view. Not very impressive indeed, but let's set the user preferences for Printing as follows (note that we use HTML output which also allows to print form applets; Excel output is only supported for list applets). Now you're talking As we see, Quick Print is capable of producing a fully featured report-style printout of the entire view, even if it contains H...

A while ago, Oracle has made the second release of BI Mobile App Designer (BIMAD) available. The official version name is  11.1.1.7.10-BIMAD-PS1 and it can be downloaded as BI patch 18794832 from My Oracle Support. Here at Siebel Essentials, we're always fond of new features, so we took the new BIMAD for a test drive. BIMAD sample app showcasing the new map feature Here is the short list of new features: UI Redesign New Map component New Exploration page Global filters Calculated fields Support for multi-select Plugin SDK and Gallery The complete list of new features and enhancements can be found on the What's New page of the official user guide . UI Redesign The first thing that strikes the eye - apart from the new overall Skyros theme -  is that the designer got redesigned. BIMAD Release 2 Designer UI. Click to enlarge. One of the major changes is the removal of the ribbon-style navigation, replacing for example the component selection with a plus (+) icon. In addition...

Welcome to the second part of our 'penultimate' edition of Google Maps in Siebel Open UI. In the first part , we focused on the scaffolding, used templates to create a custom PM and PR for the SIS Account Entry Applet and downloaded and registered the colorbox plugin. Today we will look at the actual implementation, starting with some requirements: As stated in part 1, the code should be generic enough to work with all form applets that display address data The solution should be SRF-independent. A clickable map icon should be displayed next to the address fields. When the icon is clicked, the map of the address displayed in the applet should be shown in a colorbox iFrame. So, let's get to work: 4. Implement the Presentation Model The purpose of a presentation model is to capture the business logic behind the scenes. In our example, the PM's task will be to extract the address information and create the link which leads to the map vendor's web site. The following s...

by Jan Peterson In recent years and months the term "Customer Experience (CX)" has slowly but gradually started to replace the term "Customer Relationship Management (CRM)". A good starting point to understand CX is the Wikipedia article on  Customer Experience . The article uses a widely accepted definition and states that "Customer experience ( CX ) is the sum of all experiences a customer has with a supplier of goods and/or services , over the duration of their relationship with that supplier." As there are literally hundreds and thousands of articles, blogs and pieces of collateral around CX - just like the official Oracle CX blog  for example - I will focus on highlighting some of the concepts and ideas. Why should companies focus on CX? The core value proposition is simple: Based on the assumption that we live in a commoditised world, the key differentiator for companies is the experience they provide to their customers. It is hard to come up ...

Last Saturday, Oracle made the latest patch set 8.1.1.11.8 / 8.2.2.4.8 available for download on My Oracle Support . As with other patch sets, the current one provides a lot of bugfixes for HI, SI and Open UI applications. As usual, the patch set comes with a button that says "Read Me" which leads you to the installation guide which also contains descriptions of the resolved issues. (All links require a valid account for My Oracle Support) have a nice day @lex

On his On Demand Education blog , my friend, book reviewer and overall good guy Richard Napier recently started a series of posts on the integration of Legodo CCS (Customer Communication Suite) and Siebel CRM . Image Source: legodo.com *** Richard writes: Legodo CCS � Why Siebel Consultants should know about CCS Legodo / Actuate CCS � a Series of Overviews for Siebel People As many of you read on the various websites like Siebel Observer , Actuate Corporation recently acquired Legodo AG , a German company based in Karlsruhe. You, our dear readers, may be wondering what this company provides, and may be thinking about what this company means in the Siebel ecosystem. We at ODE think you need to know about this product and what it can do for your Siebel Enterprise customers. ODE reached out to the company shortly after the news of the acquisition, and despite being very busy the company responded with lots of enthusiasm and information. We would like to take this opportunity to thank Sven...

Displaying Siebel address data in a Google map seems to become one of the most discussed topics here on Siebel Essentials. Just recently, I received a friendly email from Mattias Johansson from  Accelsior Corporation  who  published a follow-up  on one of my posts , upgrading the pre-IP 2013 example in the post to version 8.1.1.11 or higher ( click here to access Mattias' original article ). I really liked Mattias' initiative and decided to rewrite the Google maps example for Siebel Open UI again on my own. In the below article I will discuss the steps to achieve the following in IP 2013 or higher: Siebel Open UI with a Google map in a colorbox iFrame. To spice things up a bit, I added the following ingredients: The code should be generic, i.e. it should work on any form applet displaying address data. There should be no dependency on the SRF. It should be easy to "switch" to another map engine. Colorbox should be used for displaying the map. And here are the steps ...

On his Siebel Tech blog, Oli Ollerenshaw recently discussed the state of the Siebel job market . Oli spent more time in the Siebel realms than I have and I strongly agree with his views, especially the following, which are reproduced here with Oli's kind permission. Recent search results for "siebel job" at topsy.com Oli writes: Siebel consultants must be more than just technical resources What I've found is that a Siebel Consultant has to have the some or all of the following skills, in addition to a sound technical knowledge of the product set, in order to keep up with the market, find jobs and keep busy: Business Analysis � an ability to talk to clients, key stakeholders and business users is an essential skill. You need excellent verbal and written communication skills and an ability to see the world from a user's eyes. Understanding and experience of UML is really useful here as process diagrams, sequence diagrams and user stories are things that business u...